Emrat – Returns & Exchanges Policy

1. Overview

At Emrat, we stand by the quality and purity of our honey and natural products.
Our goal is to ensure that you are completely satisfied with your purchase.
If you are not happy with your order, this Returns & Exchanges Policy outlines how we can help.

2. Eligibility for Return or Exchange

We accept returns or exchanges only under the following conditions:

• You received the wrong product (different item or flavor than ordered).

• You received a damaged or defective product.

• The product is expired or spoiled at the time of delivery.

🕒 Time Limit: You must raise a return/exchange request within 48 hours of receiving your order.
Requests made after this period may not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened, used, or partially consumed honey jars.

• Products without original packaging or tampered seals.

• Promotional or free items received with purchases.

• Items purchased during special clearance or discount sales.

4. Return & Exchange Process

To initiate a return or exchange:

1. Email us at emratpure@gmail.com or WhatsApp at +91 98681 06507 within 48 hours of delivery.

2. Mention your Order ID, reason for return, and attach clear photos or videos of the product and packaging.

3. Once approved, we will arrange a reverse pickup (if available in your area) or request you to send the item to our warehouse address.

4. After inspection, we will issue a replacement or refund as per your request.

5. Refund Timeline

• Refunds (if approved) will be processed within 5–7 business days after we receive and verify the returned product.

• Refunds will be made to your original mode of payment (UPI, credit/debit card, bank transfer, etc.).

• In case of COD orders, the refund will be made via bank transfer or UPI, after confirmation of account details.

6. Exchange Policy

If you wish to exchange a product for another variant (e.g., Jamun Honey → Tulsi Honey), the following applies:

• The returned item must be sealed, unused, and in original condition.

• You may need to pay any price difference or additional shipping charges.

• Exchanges are subject to stock availability.

7. Damaged, Defective, or Missing Products

If your product arrives damaged or leaked, please do the following immediately:

• Take clear photos and/or videos of the damaged parcel before opening.

• Contact us within 48 hours of delivery with the details.

• We will verify and arrange for a free replacement or refund, as applicable.

8. Cancellation Policy

• Orders can be cancelled within 12 hours of placement, if they have not yet been dispatched.

• Once shipped, cancellations are not possible.

• Refunds for cancelled orders will be issued within 3–5 business days.

9. Contact Us

For any return, exchange, or refund assistance, contact our support team:

📍 R.P. Enterprises (Emrat Brand)
AF-57A, Shalimar Bagh, New Delhi – 110088
📞 +91 98681 06507
📧 emratpure@gmail.com
🌐 www.emratpure.com