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At Emrat, we take pride in delivering your favorite honey and natural products safely and on time. This Shipping & Delivery Policy outlines our process, timelines, and responsibilities for orders placed on our official website www.emratpure.com or through authorized online marketplaces.
All confirmed orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
Orders placed after 2:00 PM will be processed on the next working day.
Once your order is processed, it will be dispatched for shipping, and you will receive a tracking ID via email or SMS.
Standard delivery within India usually takes 3–7 working days, depending on the destination.
Deliveries to remote or rural areas may take a few additional days.
International shipping is not currently available (coming soon).
Free shipping is available on orders above ₹999.
For orders below ₹999, a nominal delivery charge of ₹49–₹99 may apply, depending on the delivery location.
All applicable charges are shown during checkout before payment.
We have partnered with reliable courier services such as Blue Dart, DTDC, Delhivery, and India Post to ensure safe and timely delivery across India.
Each order is packed securely to maintain product quality and freshness during transit.
Once your order is dispatched, you will receive a tracking link via SMS or email.
You can use this link to monitor your shipment’s current status and estimated delivery time.
In rare cases, delays may occur due to weather conditions, public holidays, strikes, or courier issues.
If your order is delayed beyond the expected timeline, please contact our customer care team with your order ID.
If delivery fails due to an incorrect address, unavailability, or refusal to accept, re-shipping may be charged.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the package.
We will arrange for a replacement or refund after verification.
If you wish to modify your shipping address after placing an order, please contact us within 12 hours of order confirmation.
Address changes cannot be made once the order has been shipped.
For any shipping or delivery-related questions, please reach out to our customer support team:
📍 R.P. Enterprises (Emrat Brand)
AF-57A, Shalimar Bagh, New Delhi – 110088
📞 +91 98681 06507
📧 emratpure@gmail.com
🌐 www.emratpure.com
